We provide next-generation interactive solutions focused on Customer / Employee Engagement while remaining flexible and adaptable to the needs of an ever-changing world of global business.
We develop the tools to help your team make each engagement better with an improved outcome for you and the customer.
We help you get the basics right – what to say, when to say it and how to record it for the future reference.
Customer Interaction Portal (CIP)
Looking for ways to increase operational Customer Experience? CIP is a modular solution that is focused on presenting the user with a 360-degree view of customer information using omnichannel input and an overall improvement of customer experience.
Robotic Process Automation (RPA) is a breakthrough technology that enables computer systems to process rules-based or repetitive tasks in the same way as person does, freeing human capital to focus on more important business aims. The RPA concept allows you to bring your business to the next level, enhance its quality, economy and efficiency.
Employee Engagement Made Easy
SmartPerformers is an employee centric HCM portal which covers a complete employee life cycle and creates one single overview of data and processes.
SmartPerformers boosts employee engagement and productivity by creating an online, multidevice, actionable overview combined with real practical recommendations and performance tracking.
Contact Center Manager provides an effective and efficient communication with customers and prospects. It is tightly integrated with telephony platform solutions.
We are about operational improvement of Customer Interaction.
For the last 14 years, our company has been working in the field of Customer Experience management.
Through the use of a highly customizable suite of Customer Interaction Management modules, CC-Interactive is able to provide clients with the practical tools needed for attending to customers’ needs more accurately and with a higher chance of the customer-employee interaction being a success. The tools and the modules, together a flexible and highly innovative front-end solution, are the result of over 14 years of effort and tight cooperation with the BNP Paribas Group in Europe.
We are here to equip you and your team with the right set of digital tools for the delivery of the best Customer Experience there is – and we do it on time and on budget – we have a decade track record to prove it!
Want to find out more about CC-Interactive Solutions? Please contact us!