Customer Interaction PortalCustomer Interaction Portal (CIP) is a modular solution that is focused on presenting the user with a 360-degree view of customer information using omnichannel input and an overall improvement of customer experience. It consists of over 20 modules, which support exceptional customer experience within the following areas:
- Cross Sales
- Up Sales
- Complaints Handling
- Performance Management
- Activities Scheduling and Management
CIP has a proven track record of 10 years of operation and continuous development and over 10 000 satisfied users.
The system uses an omnichannel data gathering approach. All relevant information about the customer and related customer actions, historic and current, is compiled, sorted, and gathered inside the Customer File module – the heart of the system. The solution can be used for managing existing relationships with customers as well as reaching out to new prospects.
Benefits
- Interactive opportunities for up selling and cross selling
- History of interactions from all channels
- Scheduling and follow-ups management within the system
- Time-saving thanks to click-to-dial functionality and ability to see all data in one window
- Lower cost and higher quality of interaction experience with every customer contact
- Overall improvement of customer interactions and customer experience