Customer Engagement Optimization
Suveys & NPS Scroing. What is that?
Survey flexibility. SmartPerformers provides the user with the ability to create a variety of surveys from templates or from scratch based on the users own needs. It enables you to automate survey lengths or keep them open for as long as is needed. Combine any number of customisable templates and answer types to create the surveys that provide you with the insights you need.
SmartPerformers lets you gather anonymous open feedback from your employees or connect the answers to the individuals, organization levels or phases of the employee life-cycle to get a more precise feedback. You are able to target specific demographics to get a deeper understanding of the employee experience. Furthermore CCI´s practical experience from the CRM world ensures that all survey results can be supplemented with action plans which are automatically tracked.
Quantitative and qualitative Analysis. With the imbedded use of the Aiwo AI technology, Smartperformers is able to analyse not only the quantitative, but also qualitative results of surveys in real-time and identify themes, sentiments and trends presented in the free-form data. The findings are presented straight to the business users in an understandable and easy to utilize format. Users are able to dive deeper into the findings through comparisons between surveys, answers and demographics.
Why choose us?
- Ability to create a variety of surveys from templates or from scratch
- Anonymous open feedback from your employees
- Personalized answers from your employees
- Quantitative and qualitative Analysis for survey results
- Identify themes, sentiments and trends presented in the free-form data
- Results filtered according to org. structure
- Survey results supplemented with action plans which are automatically tracked