Company Overview

Founded and led by Harald Riis Thomsen, CC-Interactive has been an active player on the Customer Experience Management systems market since 2006.

We specialize in optimizing the “moment of truth” – those 2-5 minutes that the interaction with the customer takes.

Through the use of a highly customizable suite of Customer Interaction Management modules, CC-Interactive is able to provide clients with the tools needed for attending to customers’ needs more accurately and with a higher chance of the customer-employee interaction being a success. The tools and the modules, together a flexible and highly innovative front-end solution, are the result of over 10 years of effort and tight cooperation with the BNP Paribas Group in Europe.

CC-Interactive can rightfully be considered the market leader in the fields of operational improvement and operational efficiency. The solution itself has over 10000 users and keeps growing in size, market share, and technical sophistication.