Solutions

Customer Lifecycle

Customer Interaction Portal (CIP)

Customer Interaction Portal (CIP) is a modular solution that is focused on presenting the user with a 360-degree view of customer information using omnichannel input and an overall improvement of customer experience. It consists of over 20 modules, which support exceptional customer experience within the following areas:

  • Cross Sales
  • Up Sales
  • Complaints Handling
  • Performance Management
  • Activities Scheduling and Management

CIP has a proven track record of 10 years of operation and continuous development and over 10 000 satisfied users.

The system uses an omnichannel data gathering approach. All relevant information about the customer and related customer actions, historic and current, is compiled, sorted, and gathered inside the Customer File module – the heart of the system. The solution can be used for managing existing relationships with customers as well as reaching out to new prospects.

Benefits

  • Interactive opportunities for up selling and cross selling
  • History of interactions from all channels
  • Scheduling and follow-ups management within the system
  • Time-saving thanks to click-to-dial functionality and ability to see all data in one window
  • Lower cost and higher quality of interaction experience with every customer contact
  • Overall improvement of customer interactions and customer experience

Modules for that solution:

Customer Interaction Portal

Customer Interaction PortalEdit

CIP is a modular solution that is focused on presenting the user with a 360-degree view of customer information using omnichannel input and an overall improvement of customer experience.

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Interactive Performance ManagerEdit

IPM is a sophisticated solution for improving staff performance through self-coaching, individual sessions with a business coach, and training based on actual on-the-job performance.

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Modular Architecture Home

Interactive Sales AdvisorEdit

ISA is a sophisticated rules engine that presents sales staff with specific offers that are relevant to the customer during interactions. Suggestions are based on individual customer characteristics.

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Interactive Dynamic Scripter

Interactive Dynamic ScripterEdit

Sophisticated module for scripting campaign text as well as interactions with customers. Works in just a few clicks and automatically provides next steps for the user to follow.

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Interactive CalendarEdit

Interactive Calendar is a scheduling module for planning and tracking of staff activities and more time-efficient handling of inbound contacts. Organize your team’s time more effectively.

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Interactive Compliance ManagerEdit

Interactive Compliance Manager ensures Compliance task monitoring on all levels and helps the user to follow the process through the whole customer lifecycle.

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Contact Center ManagerEdit

Contact Center Manager provides an effective and efficient communication with customers and prospects. It is tightly integrated with telephony platform solutions.

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Interactive SurveysEdit

Interactive Surveys is an effective marketing tool for studying target audiences through
surveys of varying complexities.

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Modular Architecture Home

Interested in more?Edit

You can find out more about such modules as Interactive Surveys Manager, Complaints Manager, Content manager, Interactive Workflow Engine and others by contacting us directly!

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SmartperformersEdit

Smartperformers is an employee-centric HR software that helps companies to manage human capital.

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Video Pep-Talks

Video Pep-TalksEdit

Do you also struggle to provide the right communication to your staff during a crisis ? Have a look at our new solution to help with personalized Crisis communication. Cloudbased, No integration, Personalized selfie videos.

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Employee Lifecycle

SmartPerformers (SMP)

SmartPerformers is an employee centric HCM portal which covers a complete employee life cycle and creates one single overview of data and processes.

SmartPerformers boosts employee engagement and productivity by creating an online, multidevice, actionable overview combined with real practical recommendations and performance tracking.

Recruitment

Module that simplifies work with the entire recruitment process. An optional AI Chatbot automizes part of the process.  It includes reports and analytics to measure recruitment performance and identify bottlenecks – therefore you can hire more efficiently, improve the candidate experience and maximize your employer brand.

  • Tracking and managing applicants
  • CVs processing
  • Interview management
  • Measuring recruitment performance
  • AI optimization
  • Recruitment database
Employee Management

Module that simplifies work with the entire recruitment process. An optional AI Chatbot automizes part of the process.  It includes reports and analytics to measure recruitment performance and identify bottlenecks – therefore you can hire more efficiently, improve the candidate experience and maximize your employer brand.

  • Tracking and managing applicants
  • CVs processing
  • Interview management
  • Measuring recruitment performance
  • AI optimization
  • Recruitment database
Onboarding & Engagement

Module that secures the onboarding of you new hires, helps employees learn about the values and the organisation and let them stay updated on their future role and projects.

  • Onboarding for newcomers
  • Training Recommendations
  • AI Chatbot
  • Timeline
  • Achievements
  • Create, Assign and track tasks
  •  
Recruitment

Module that simplifies work with the entire recruitment process. An optional AI Chatbot automizes part of the process.  It includes reports and analytics to measure recruitment performance and identify bottlenecks – therefore you can hire more efficiently, improve the candidate experience and maximize your employer brand.

  • Tracking and managing applicants
  • CVs processing
  • Interview management
  • Measuring recruitment performance
  • AI optimization
  • Recruitment database
Employee Management

Module that simplifies work with the entire recruitment process. An optional AI Chatbot automizes part of the process.  It includes reports and analytics to measure recruitment performance and identify bottlenecks – therefore you can hire more efficiently, improve the candidate experience and maximize your employer brand.

  • Tracking and managing applicants
  • CVs processing
  • Interview management
  • Measuring recruitment performance
  • AI optimization
  • Recruitment database
Onboarding & Engagement

Module that secures the onboarding of you new hires, helps employees learn about the values and the organisation and let them stay updated on their future role and projects.

  • Onboarding for newcomers
  • Training Recommendations
  • AI Chatbot
  • Timeline
  • Achievements
  • Create, Assign and track tasks
  •  

Business Processes Automation

Robotic Process Automation (RPA)

Robotic Process Automation (RPA) is a breakthrough technology that enables computer systems to process rules-based or repetitive tasks in the same way as person does, freeing human capital to focus on more important business aims. The RPA concept allows you to bring your business to the next level, enhance its quality, economy and efficiency.

Time saving

Robots provide fast data processing, which is their main advantage over people.

Cost saving

CC-Interactive can provide outsourced RPA at considerable lower cost than traditional FTE´s.

No system integration

Simple interaction with existing system without transformation the way a user does.