Customer case
BNP Paribas
Since 2006 we have built and extended the customer interaction and banking front-end that BNP Paribas uses for onboarding, sales, compliance and advice. It has grown through more than 400 projects.
- CRM
- Banking
- 400+ projects
What we built
CC-Interactive delivered its first customer interaction and banking front-end to BNP Paribas in 2006. It brings customer data, products, documents, interaction history, KYC, risk profiles and sales activities into one system.
Over twenty years the system has been extended through more than 400 add-on projects across several countries and banking divisions, including the Insight Measurement Portal for multi-level customer surveys.
How it works in practice
- Advisers see the full customer picture in one 360° view.
- Robots and AI point out sales potential, cross-selling and early risk signals.
- Multi-level surveys measure satisfaction, and management sees the results in SmartBoard.
Results
- 400+
- projects delivered
- 20 years
- continuous partnership
What the customer says
“With the Customer Interaction Portal from CC-Interactive, we were able to increase customer satisfaction and at the same time increase sales.”
See SmartBoard with your own data
Book a 30-minute demo. We look at your current reporting and show where robots and AI can take over, often starting with a small pilot that pays for itself.